Welcome New Clients to Omnivet in Traverse City, MI
At Omnivet, you can expect state-of-the-art medical care for your pet from the moment you walk in. You will be greeted by a courteous client care team, clean exam rooms, friendly veterinarians, and caring technicians who value the bond you share with your pet. Whether you are visiting for urgent care, a walk-in visit, or a scheduled specialty consultation, we are here to make your first visit easy.
What to Expect at Your First Visit
We know that many new clients meet us for the first time on a stressful day, when their pet is sick or hurt. That is why we keep the process simple. You do not need to be an established client, and you do not need a referral for urgent or emergency care. When you arrive, our team will gather basic information about you and your pet, ask about the symptoms or concerns that brought you in, and triage your pet so the most critical patients are seen first.
Your veterinarian will perform a thorough physical examination, explain what they find, and recommend any diagnostics that will help, such as in-house bloodwork or digital X-rays. Before any treatment begins, we walk you through your options and estimated costs so you can make an informed decision. Transparency is one of our core values, and we want you to feel confident in every step of your pet’s care.
How to Prepare
A little preparation helps our team care for your pet more efficiently:
- Bring prior medical records and vaccine history if you have them, or ask your previous veterinarian to send them to us.
- Write down a list of current medications, supplements, and doses.
- Note when symptoms started and any changes you have noticed.
- If your pet may have eaten something harmful, bring the packaging or a photo of it.
- Keep dogs on a leash and cats in a secure carrier for their safety.
Records are helpful but never required for your pet to be seen.
Ways to Be Seen
Omnivet offers several convenient options for new and existing clients. Walk-in appointments are available during business hours, same-day appointments can be booked when you need to be seen today, and specialty services like internal medicine and our TPLO surgery program are scheduled in advance. Our hours are Monday through Friday from 9am to 7pm and Saturday from 10am to 6pm.
We Partner With Your Family Veterinarian
If you already have a primary care veterinarian, we are happy to work alongside them. After your visit, we share records and treatment updates so your pet’s care stays connected. For answers to more common questions, visit our FAQs page, or learn more about Omnivet. If you have any questions or comments about how we can care for your pet, call us today at (231) 244-4860.
Frequently Asked Questions for New Clients
Do I need an appointment for my first visit?
No. New clients are welcome to use our walk-in appointments during business hours. You can also call (231) 244-4860 to book a same-day or scheduled appointment.
Do I need a referral to be seen at Omnivet?
No referral is needed for urgent care, emergency care, walk-in, or same-day visits. Referrals from your family veterinarian are always welcome for specialty services.
What should I bring to my first appointment?
Bring any medical and vaccine records you have, a list of current medications, and notes about your pet’s symptoms. Records are helpful but not required.
How long will my visit take?
Visit length depends on your pet’s needs and how many critical patients are in the hospital. Pets with life-threatening conditions are seen first, so calling ahead helps us estimate your wait.
Will I know the cost before treatment begins?
Yes. Our team explains recommended diagnostics and treatments along with estimated costs before we proceed, so you can make informed choices for your pet.
Will you send my pet’s records to my regular vet?
Yes. With your permission, we share visit summaries and records with your primary care veterinarian to keep your pet’s care coordinated.
What are your hours for new clients?
New and existing clients can be seen Monday through Friday from 9am to 7pm and Saturday from 10am to 6pm.